Crisis Hotline

Crisis Hotline:
 

The Crisis Hotline (CHL) project, comprised of 1 full-time staff and coverage provided by staff of the Adult Inpatient Unit, started as an information help line for Desert Storm and from this tumult was recognized a need for a 24-hour telephone "counseling" service to the island community. Under the umbrella of the Volunteers are Important People (VIP), out of the Governor's Office, the Crisis Hotline started its operations at 6:00pm, January 17, 1991. In 1995, the CHL was integrated into the Guam Behavioral Health and Wellness Center, Clinical Services Division.
 


Purpose:

The purpose of the Crisis Hotline is to assist individuals experiencing crisis situations, through staff and volunteers having undergone comprehensive training in crisis intervention, and a strong networking system with other governmental agencies and private organizations.

Approximately 320 calls come through the Crisis Hotline every month. The spectrum of crisis calls range from a youngster needing help with his homework to suicide. The most prevalent calls are relationship problems, most of which are compounded by depression.

The Crisis Hotline has as a strong networking system with agencies such as VARO (Victims Advocate Reaching Out), a private, non-profit organization helping abused spouses and/or children; Alee Shelter, a safe refuge for victims of domestic violence; Guam Police Department (GPD); Guam Fire Department (GFD); Civil Defense; Child Protective Services (CPS); Adult Protective Services (APS); and Adult Outpatient Services. GBHWC staff, as a collateral duty, currently provides supportive resources to the hotline.

 
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